C.  Planning Process

A description of the planning process which led to the request for the change, including:  

1.How the change relates to the institution's stated mission

2. The assessment of needs and resources which has taken place

3. The anticipated effect of the proposed change on the rest of the institution - none anticipated  

4. A clear statement of the intended improvements that will result from the change

5.  A description of the preparation for the change.

---

C. 2. (a)  Online Student Services

develop and provide the following: (some services exist, some do NOT, and we need to develop)

---

Online student services which are provided by the LACCD for both our on-campus and online students include:

·    Application for Admissions

·    Course enrollment and withdrawal

·    View schedule of classes

·    Fee Payment

·    View grades and transcripts

---

In recent years Los Angeles Mission has also developed additional online support services including:

Comprehensive Online Courses Website at http://lamission.edu/online

This site is constantly being updated with the latest course schedules and information. The site also serves as a repository for other invaluable student services such as:

·    Online Student Help Desk 

·    Login instructions

·    Information about how to enroll in and add courses

·    Technical requirements

·    A  phone contact for our Online Student Helpdesk

·    Helpful hints for new online students

·    Steps to success for new college students

·    A direct link to the College Bookstore website where students can access information regarding required and recommended course materials and purchase materials to be picked up on campus or shipped to their home or business

·    A direct link to the College library

·    Email addresses of online instructors

·    Instructor resources

·    Contact information to better direct student inquiries

·    A link to the main College Website

Online Library resources including

·    Periodical and research databases.

 Counseling Website including

·    Counselors and their contact information

·    Hours, office location and FAQs

·    Online contact for Admissions – a special person in Admissions to handle online student inquiries

·    Schedule a Counseling appointment

·    Online student transfer information system (ASSIST) link

·    Associate Degree checklist

·    California State University checklist

·    University of California General Education checklists

 Financial Aid Website includes

·    Online application

·    Office location, hours and contact information

·    How to Apply

·    Eligibility

·    Types of Aid

·    Scholarships

·    Board of Governors Grant (BOGG) Fee Waiver information

·    Student Loans

·    How Financial Aid Works

·    Forms

·    Grant Application Deadlines

·    Daily Financial Aid Podcasts

---

 C. 2. (b) Online Tutorial Services

Through our Title V grant we have an online tutor who can tutor online students. His college phone number and email are listed on the online page

---

D. Institutional Support and Quality Assurance

1.  Evidence of sufficient and qualified faculty, management, and support staffing.

2.  Evidence of appropriate equipment and facilities, including adequate control over any off-campus site.

3. Evidence of fiscal resources including the initial and long term amount and sources of funding for the proposed change.

4. A plan for monitoring achievement of the desired outcomes of the proposed change.

---

E. Evidence of Approvals

 Evidence that the Institution Has Received Internal or External Approvals

---

F. Evidence that the Eligibility Requirement will be Fulfilled

---

G. Evidence That the Accreditation Standards Will Be Fulfilled

Standard 1: Institutional Mission and Effectiveness

A. Mission:  develop and  provide

B. Improving Institutional Effectiveness:  provide

---

Standard 2: Student Learning Programs and Services

A. Instructional Programs:    develop and  provide

B. Student Support Services:   develop and  provide

Catalogs & Class Schedules online.   develop and  provide

C. Library and Learning Support Services:  develop and  provide

---

Standard 3: Resources

A. Human Resources:  develop and  provide

B. Physical Resources:  develop and  provide

C. Resources:  develop and  provide

D. Financial Resources:  develop and  provide .

---

Standard 4: Leadership & Governance

A. Decision-Making Roles & Processes:    develop and  provide  

B. Board and Administrative Organization:  if necessary, develop and  provide  

---

H. Other Information